Returns & Refunds Policy

Last updated: August 2026

We want you to feel confident resetting your body clock with CircaRhythm. If something's not right with your order, or the system just isn't working for you, we're here to help.

Our 30-Night Guarantee

Try CircaRhythm risk-free for 30 nights. If it's not for you, return it for a full refund — no need to justify it.

To qualify:

• Your return request must be made within 30 nights of delivery
• The device must be in good working, resalable condition, with all original accessories and packaging where possible
• Proof of purchase or order confirmation is required

Return shipping costs are the buyer's responsibility.

Original shipping fees (if any were charged) are non-refundable unless required by law.

Damaged, Faulty, or Incorrect Items

If your CircaRhythm system arrives damaged, faulty, or isn't what you ordered, contact us within 7 days of delivery with photos and your order details. Where required under the Australian Consumer Law, we'll provide a repair, replacement, refund, or other appropriate remedy — including covering return shipping costs where the fault is ours.

Refund Process

Once we've received and inspected your return, we'll let you know the outcome. Approved refunds are typically processed within 5–10 business days back to your original payment method — actual timing can depend on your bank or payment provider.

Non-Refundable Situations

Refunds may not apply where:

• An incorrect delivery address was provided by the customer
• Delays were caused by customs or courier services outside our control
• Damage resulted from normal wear and tear or misuse
• The request falls outside the 30-night window

Nothing in this policy limits any rights you have under the Australian Consumer Law.

Australian Consumer Law Notice

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You're entitled to:

• A replacement or refund for a major failure
• Compensation for any other reasonably foreseeable loss or damage
• Repair or replacement if the goods fail to be of acceptable quality and the failure doesn't amount to a major failure

Chargebacks & Fraud Prevention

We reserve the right to decline refunds or returns where we identify fraudulent activity, chargeback abuse, or a breach of this policy.

Contact Us

For returns or refund assistance:

Email: support@circarhythm.com.au